Docutrix
INTEGRATION — CUSTOM CHATBOT

An internal policy chatbot for your intranet

Embed a Docutrix-powered chatbot on your intranet, helpdesk or internal portal. Employees ask questions in plain language and get answers from your own policies and handbooks, with a citation to the source page, without waiting for a reply from HR or IT.

Available on the Enterprise plan. The chatbot embed is part of Enterprise API access and white-labelling.

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How it works

  1. 1

    Choose the documents

    Scope the chatbot to a specific document collection, such as your employee handbook and HR policies.

  2. 2

    Embed it

    Add the chatbot to your intranet, helpdesk or portal with a JavaScript snippet or an iframe.

  3. 3

    Employees self-serve

    People ask questions and get cited answers in seconds. When the answer isn't in your documents, the chatbot says so instead of guessing.

What you get

Branded to match your organisation

White-labelling is included with Enterprise, so the chatbot looks like part of your intranet.

Scoped to the right documents

Limit each chatbot to a specific document collection so it only answers from the policies you choose.

Cited, consistent answers

Everyone who asks the same question gets the same answer, linked to the exact policy document and page.

Enterprise privacy options

Combine the chatbot with data residency options, on-premise or dedicated hosting, and a private LLM in your VPC. Your data is never used to train AI models.

Questions employees ask an intranet policy chatbot

Each answer cites the source document and page number.

"How many days of parental leave is an employee entitled to?"
"What is the process for raising a workplace grievance?"
"What does the handbook say about using AI tools at work?"
"What is the policy on working from a different country?"
"When does the annual performance review cycle start?"
"What are the notice periods for different levels of seniority?"

Frequently asked questions

Which plan includes the custom chatbot embed?

The chatbot embed is available on the Enterprise plan, as part of API access and white-labelling. Talk to sales to set it up.

How is the chatbot added to our intranet?

The chatbot is exposed via a JavaScript snippet or an iframe, so it can be embedded on an intranet, helpdesk or internal portal.

Can the chatbot be limited to certain documents?

Yes. Each chatbot can be scoped to a specific document collection, such as your HR policies.

Can we brand the chatbot?

Yes. Enterprise includes white-labelling, so the chatbot can be branded to match your organisation.

What happens when the answer isn't in our policies?

Docutrix answers only from your documents. When the answer isn't there, it says so rather than inventing one.

Popular with

HR & People Ops →

Self-service employee Q&A on policies, leave and benefits, with the source policy cited.

Education →

Help staff find answers in handbooks and school policies without asking around.

Engineering →

Put runbooks and internal docs behind a chatbot on your internal portal.

See all integrations or the full feature list.

Related reading

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How HR teams use AI to answer employee policy questions

How HR teams use AI document Q&A to answer policy questions faster, give employees self-service access to handbooks, and keep answers current.

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Building an internal knowledge base that actually stays up-to-date

The problem with most internal wikis is that they go stale. Here's a different approach — using your existing documents as the source of truth.

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Why cited AI answers matter more than summarisation

Generic AI tools summarise documents. Docutrix cites them. Here's why that distinction matters when your team needs to act on AI-generated answers.

Put cited policy answers on your intranet

Tell us what you want to build and we'll walk you through it.

Talk to salesBook a demo